Store Policy

Shipping & Returns

We know that you want your order as soon as possible, that's why when we receive your order we get on it. We have your order packaged and shipped off to you within 2-3 business days. ​

During times of high volume orders during peak season, processing times are longer and we ship within 5-7 business days. During these times we will e-mail you and post a notice on our site.

Whether it be a lost order, damaged item, or incorrect item(s) received. We will make it right and reship the correct order to you or a refund. No need to return any product you received. 

We stand behind our products 100% and know once you use them you will be hooked! We offer a 100% money-back guarantee! If for any reason you feel that our standards are not to your liking, send us an e-mail or chat with us during business hours. We will respond within 72 business hours or less.

Shipping, Packages, Lost orders, & Wrong addresses

We are not responsible for any packages lost by your selected shipment carrier. All claims are to be made to the carrier, which is why it is highly recommended that you use USPS Priority Mail as it is insured and you will be able to file a claim with USPS.

We ship out packages within 1-7 business days depending on store volume. 

Please double-check your address. We cannot change it once we ship your order. If you use the wrong address by mistake please email us as soon as possible with the subject line "WRONG ADDRESS" along with your order number. If we have already shipped your order you will have to place a new one or contact your selected carrier as we cannot recover your package for you. Address changes are free.

Customer Care

We are just an e-mail or chat away. We take pride in our great customer service and believe that we will always make it right. Lost order? Wrong address? An issue with your order? More information? Easily e-mail us 24/7 at beautykrazecs@gmail.com or use the live chat link found on our website from M-F 9 am-1 pm EST.

We respond to e-mails within 72 hours or less. You support us and with that support we make sure to provide amazing customer service. That's a promise.

Privacy & Safety

We do not sell or use your information other than to make sure your order gets to you, to send your order status, and to subscribe to e-mail marketing. Your privacy is important and we understand that you only want what you signed up for. Our checkout service is protected and encrypted for your safety. Your payment info is not seen or saved by our system for maximum protection.

Wholesale

We are currently working on our wholesale ordering system.